SHIPPING & RETURNS
SHIPPING POLICY
Please note that the lead times posted on our website are our processing times and shipping times differ and are additional.
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All sake topper orders are processed within 2 business days and all sign orders are processed within 5 business days. If there is likely to be a processing time delay due to a high volume of orders this will be communicated on our website. If there is likely to be a shipping delay due to our carriers having a high volume of packages we will do our best to communicate this on our website too. ​
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We offer FREE standard shipping (3-4 business days) on all orders, and express shipping (Next Day Delivery) for $5.00. We offer a flat shipping rate of $15 to Australia. For shipping to other countries please email us at info@customcaketoppers.co.nz.
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If you need urgent same day or weekend delivery please email us at info@customcaketoppers.co.nz and ask about our team delivery. This service is currently only available in Auckland.
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We offer pick up from Hobsonville, Auckland. Please select "PICK UP" at checkout for this option. Once your order is ready a member of our team will email you with pick up instructions.
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Once your order is shipped you will receive an email with tracking details. To check on the status of your delivery please use the link in that email.
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Custom Cake Toppers is not liable for any delays or losses caused by our shipping providers however will do all we reasonably can to rectify any issues.
RETURN & EXCHANGE POLICY
Custom Cake Toppers complies with all requirements under the Consumer Guarantees Act.
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We will offer a replacement on faulty products. We do not offer a refund on custom products for change of mind so please choose your products carefully. We do not offer a refund on custom products when the details (e.g. names) entered are incorrect or spelt incorrectly; we will do our best to provide a satisfactory solution.